Refund policy

BERRY & RHU Refund and exchange policy

Can I return my item?
Made to order items (e.g. sailor bows, any embroidered items etc) cannot be returned, refunded, or exchanged.

What if my order is damaged?
If your order arrives damaged, email us at berryandrhu@gmail.com within 5 days to discuss a replacement. If damage is due to neglect of care instructions, we cannot issue a refund or replacement. If a return is necessary for a faulty item, we will cover the postage.

My order hasn't arrived. Can I get a refund?

Refunds in this instance will be assessed on a case by case basis. Please email berryandrhu@gmail.com including your name, address and order number.

Note: Delays due to strikes or holiday seasons may affect delivery times. Orders with tracking may require further investigation before a refund is issued.

Can I exchange my item?

We do not offer exchanges. If your order hasn't been made yet and you wish to change it, we can amend it.

Can I cancel my order?
Cancellation depends on the production stage. If the item is already being made, it cannot be cancelled due to its made to order. Contact us ASAP if you need to make changes or cancel.